Warranty Information

PRODUCT WARRANTY DISCLAIMER: The foregoing warranties are in lieu of all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.

ALL products, including parts, replaced through the warranty program may be subject to freight fees and/or handling fees.

Bertolini Sanctuary Chairs – Structural warranty on the frame is (25) years; upholstery (fabric and seat/backrest inserts) warranty is for (5) years. We guarantee our foam will not break down more than 10% and that it will maintain a minimum of 90% of its original shape at the time of purchase. Foam warranties vary by model as follows:

Super Stacker Chair – The Super Stacker chair has a limited structural warranty of one (1) year, which covers the steel frame

Wearable Components Warranty Exception:

The wearable components are not included in the Limited Lifetime Warranty. These components include upholstery and upholstery treatments such as seams, frame finishes, and the seat foam when soiled or used outdoors.

Wearable Components Coverage:

Upholstery: Upholstery treatments and fabrics are subject to warranties offered by the respective textile manufacturer.

Frame Finish: Standard frame finishes are covered under warranty for 5 years against flaking, peeling, or manufacturer defect under normal use.

Seat Foam: We guarantee our foam will not break down more than 10% and that it will maintain a minimum of 90% of its original shape at the time of purchase.

Replacement: Any frame or part found to be defective by Bertolini while under warranty will be repaired or replaced, at the option of Bertolini.

Warranty Limitations On Chairs Shipped Outside Of The Continental United States:

All fabric warranties stated above apply only to chairs shipped within the Continental United States. Chairs shipped to locales with UV-Radiation indexes higher than those recorded in the Continental United States (such as, but not limited to, areas of the Caribbean, Central America, South America, Africa, South Asia, and the South Pacific) may be subject to reduced fabric warranties of 1 (one) year or less. Customers outside the Continental United States should contact the Bertolini Warranty and Repair Department to receive verification of the fabric warranty that applies to their specific fabric within their specific locale.

A buyer’s claim of breach of any warranty concerning the goods will be barred unless the seller receives written notice of the alleged breach from the buyer within ten (10) working days after the delivery of the goods or if a breach of warranty could not be reasonably discovered within ten (10) working days of the delivery of the goods, within ten (10) working days after the actual discovery of the alleged breach of warranty or within ten (10) working days after the breach of warranty could have reasonably been discovered—or whichever is earlier. Any exclusion to this warranty will be listed on the signed customer quote.

Warranties do not apply to any product which has been altered, subjected to misuse, or negligence. Bertolini’s warranty is limited to credit or replacement of the defective item. Liability under this warranty shall not exceed the purchase price of the defective item. Unless modified in writing and signed by both parties, this agreement, as contained in the quote provided by Bertolini and signed by the customer, and these Terms and Conditions are understood to be the complete and exclusive agreement between the parties, superseding all prior oral or written agreements and all other communications between the parties relating to the subject matter of this agreement, including statements made by salespersons.